Refund Policy

Refund Policy

Thank you for shopping at FARRA. We strive to provide high-quality products and exceptional customer service. However, if you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy below:

  1. Eligibility:

    • To be eligible for a refund, you must have a valid proof of purchase (receipt, order confirmation, or invoice).
    • Be in its original, unused, unworn, and undamaged condition

  2. Refund Requests and Timeframe:

    • You have 14 days from the date of purchase to request a refund.
    • To initiate a refund, please contact our customer support team at info@farra-jewelry.com. Provide them with your order details and reason for the refund request.
    • We will review your request and respond on how to proceed.

  3. Refund Process:

    • Once your refund request is approved, we will provide you instructions on how to return the item(s).
    • You are responsible for securely packaging the item(s) and covering any return shipping costs.
    • We recommend using a trackable shipping service to ensure the safe return of the item(s). We are not responsible for any lost or damaged items during the return shipping process.
    • Upon receiving the returned item(s) and verifying their condition, we will initiate the refund process.

  4. Refund Options:

    • If your refund is approved, we will issue a refund to the original payment method used for the purchase.
    • Please note that shipping fees, if applicable, are non-refundable.

  5. Non-Refundable Items:

    • The following items are non-refundable:
      • Custom-made or personalized items.
      • Items returned outside the 14-day window
      • Items returned without original packaging
      • Items purchased using a coupon, or gift card
      • Items where the reason for return is simply "I changed my mind" or "I no longer want the item"
      • Items damaged due to customer misuse or negligence

  6. Damaged or Faulty Items:

    • If you receive a damaged or faulty item, please contact our customer support team immediately with supporting evidence (photos or videos).
    • We will assess the situation and provide you with further instructions on how to proceed, which may include a refund, replacement, or repair.

For items shipped with free shipping, any approved refunds will be subject to a 10% deduction to cover the original shipping costs. We cannot offer a full refund on these items.

Please note that this refund policy applies only to purchases made directly through Farra Jewelry. If you purchased our products from a third-party retailer, please refer to their refund policy.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you.

Thank you for choosing FARRA. We appreciate your business!