Customer Service

 Handing time:

Around 1-3 business days

 

Shipping:

Global shipping from New York or Hong Kong.

 

Registered air mail (economic) 

Arrive in 5-15 business days normally. 

For example, customers from the United States can get their parcels around 10 days. Sometimes it is even faster than the domestic shipping. Whenever any additional time is needed for preparation, we will let you know.

Fast Shipping 

  • DHL / Fedex / UPS / EMS
  • Arrive in 3-5 days. 
  • Please make sure your shipping address is correct. We will follow your shipping address if you have not noted new address in your order information.
  • We can not accept to ship order to different address if your order information without it.
  • Hong Kong has performed as a world trading center for decades. The transshipment and delivery service maintain the world’s leading positions nowadays. So the processing time of our products in the transportation period can be guaranteed.


Mail Tracking:

We send you tracking number by E-mail when items are on the way.

Please contact us if you have not received parcel over months. We will contact post office to check the shipping status.

 

Payment:

    • PayPal
    • Credit Card
    • Transferwise
    • Payment by Telegraphic Transfer (T/T)

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      Replacement & Refund Policy:

    •  7 days We will be happy to send replacements or issue a refund under the following conditions:

      --- You received a wrong item or wrong order.
      --- Item is defective (item in unusable condition, broken, etc.)
      --- Item is missing.

    • Please contact us info@farra-jewelry.com in 7 days after you received the orders. We can do refund as soon as possible for above reasons.


    • If you received a defective item, please kindly provide a picture showing the item or damaged part.* Please note that due to the nature of manual production, slight variations in size/shape/color and imperfections such as scratches/dents/bumps are inherent in the process of making these findings.

      Some natural gemstone beads have irregular shapes and the colors are little different between each other.

      Return Policy:

    • You must contact info@farra-jewelry.com in 7 days after you received orders. 

    • All items must be in their original condition/undamaged/unused. 

    • Insurance fees, taxes are nonrefundable.
      Buyer is responsible for the return shipping cost.

       

  • Disclaimer

    The information provided by the company on this website is for reference only. The company shall bear no responsibility for any error or omission. The company reserves the right to amend any information of this website without prior notice.