Customer Service

At our jewelry store, we are committed to providing exceptional customer service and ensuring a positive shopping experience. If you have any questions, concerns, or need assistance with your order, please don't hesitate to reach out to our friendly customer service team.

Contact Us
Email: info@farra-jewelry.com

Handing time:

Around 1-3 business days

 

Shipping:

Global shipping from New York or Hong Kong.

 

Registered air mail (economic) 

Arrive in 5-15 business days normally. 

For example, customers from the United States can get their parcels around 10 days. Sometimes it is even faster than the domestic shipping. Whenever any additional time is needed for preparation, we will let you know.

Fast Shipping 

  • DHL / Fedex / UPS / EMS
  • Arrive in 3-5 days. 
  • Please make sure your shipping address is correct. We will follow your shipping address if you have not noted new address in your order information.
  • We can not accept to ship order to different address if your order information without it.
  • Hong Kong has performed as a world trading center for decades. The transshipment and delivery service maintain the world’s leading positions nowadays. So the processing time of our products in the transportation period can be guaranteed.


Mail Tracking:

We send you tracking number by E-mail when items are on the way.

Please contact us if you have not received parcel over months. We will contact post office to check the shipping status.

 

Payment:

    • PayPal
    • Credit Card
    • Transferwise

    • Payment by Telegraphic Transfer (T/T)

Jewelry Customization

  • Can't find the perfect piece? We offer custom jewelry services to create a one-of-a-kind design just for you. Our skilled jewelers can modify the length, size, or other details of any item to ensure the perfect fit.

    Whether you're looking to adjust a necklace, bracelet, or add personalized engraving, we're happy to work with you. Contact our customer service team to discuss your custom jewelry needs.

Jewelry Care

 


Proper care and maintenance will help preserve the beauty of your jewelry for years to come. Here are some tips:

  • Avoid exposing jewelry to water, lotions, or chemicals
  • Store jewelry separately to prevent scratches
  • Clean jewelry regularly using a soft cloth or jewelry cleaner
  • Remove jewelry before showering, swimming, or exercising